FAQs

1. Q:

   How do I get in touch if I need help?

   A:

   
   Our customer support team are always happy to help with any queries, questions or concerns you may have. You can contact us via this form, call us on 1800 640 111, or email us at [email protected].

2. Q:

   I don't see my favourite product on your site. Can I request a product?

   A:

   We always love hearing the suggestions of our customers, especially as we expand into the future. If the product you're after is not on our site, please contact us via the Contact Us form and let us know of any awesome products you would like us to stock.

3. Q:

   Where are ADVANCE™ products made?

   A:

   ADVANCE™ dry dog and cat food is proudly made in the Central Tablelands region in Bathurst, NSW and ADVANCE™ wet dog food cans and wet cat food trays are made in our regional Victoria factory in Wodonga, VIC. Our ADVANCE™ wet cat pouches are made in Pak Chong in western Thailand.

4. Q:

   Can you recycle ADVANCE™ products?

   A:

   All ADVANCE™ packaging is recyclable in different ways based on its materials. Each package has clear instructions on how to recycle it.